Refunds

Paid plans and research packs are bought in the TGGET apps for Android and iOS and paid through Google Play or the App Store; the website tgget.io does not take payments. A purchase made in an app is refunded by the store under its own rules: ask for it in the order history of Google Play or on the purchase page of your Apple account. A subscription bought in an app is cancelled in the store as well; cancelling stops future renewals, and the plan stays active until the end of the paid period. If you paid us directly for a plan or a pack, you may request a full refund within 14 days of the charge if you have not used more than three researches from it in that time; requests within 14 days that meet this condition are honoured without questions. Later requests and requests after heavier use are reviewed case by case, for example when the service was unavailable or a research failed through our fault. Such refunds are returned to the original payment method, usually within 5 to 10 business days. To request a refund, write to support from your account or to the email on the contact page and name the account email and the payment date.